Work With Us
Experience the transformative power of BetaKlean’s dedicated service. Our skilled team, eco-friendly products, and advanced equipment create inviting spaces for your home or business. Discover the joy of a soothing cleaning experience with us now!
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Frequently Asked Questions
How long will the consultation take?
We meet with you online, over the phone, at your home or office, to establish your preferences and needs by discussion and by going through the task assigned. We take note of any specific concerns, and anything that requires special care. We always confirm what we have agreed to do in writing, so you know exactly what to expect.
What days and hours can I have my home cleaned?
Our house teams work Monday to Friday from 8:30am to 5.00 p.m. We can arrange weekend, evening, or public holiday cleaning services for you based on your request.
What days and hours can I have my office cleaned?
Our office teams are available during normal working hours as well as early morning, evening and Saturdays.
Who will clean my home or office?
Our carefully selected, well trained staff usually work in teams. This ensures the work is carried out efficiently and effectively. We endeavour to ensure the same team work for you each time.
Do I need to be at home during the cleaning services?
No, though you should feel comfortable being at home if you choose. We operate a strict security system for your keys and alarm codes so you can still relax when you’re out.
How will I recognise your staff?
All our staff carry ID as well as wearing our uniforms, which display the company logo. Customised vehicles also carry our logo.
Do you bring all your own equipment and supplies?
Yes. Everything. That means you don’t have to spend your time buying, taking out or putting away any supplies, or wonder about where to find the best equipment and products as we do all this for you. We transport all tools and supplies to your home or office in a customised vehicle, with the cleaning team, for each clean.
What about my pets?
We love pets. It would be ideal if you would introduce the team to your pet(s) during the first visit. You could also show the team where the treats are so when we return, we can offer them a treat before starting the clean. The safety of our staffs is also important to us so we will want you to guide and control your pet(s) so our staffs can perform their task safely.
What is a Deep Clean and why is it needed?
On our first visit to your home, we’ll book you in for an initial Deep Clean. This initial visit is more like a spring-cleaning, and means that we can take care of all of the ‘first-time’ tasks which require extra attention. This makes things quicker and easier to maintain on our regular cleaning visits to follow, and has the added bonus of leaving your home looking beautiful after just one visit!
If there is a problem, who can I call?
Our reputation depends on our exceptional standards which we take very seriously. However in the unlikely event of any concern, please telephone us on +1 4162748335 or email booking@betaclean.ca and we will do our utmost to resolve it immediately.
Is your work guaranteed?
Totally! In the unlikely event you are not absolutely satisfied, please contact us within two working days, and we’ll re-perform that service.
How do I pay?
All our Services, products and supplies are included in our prices. You can pay in a variety of ways, including cash or bank transfer to : betacleanca@gmail.com or electronic payment via our pos terminal provided by our staff onsite.
How can I give you feedback?
Our commitment to you is the cornerstone of our company. So we would be delighted to hear from you, by phone, or by email or we’re happy to send you a feedback form. Of course you can also fill in the comments card form we leave after each visit. More so please feel free to give us a review on all our social media channels.
Contact details
Our telephone number is +1 647 325 2382, +1 4162748335. Our email address is: booking@betaclean.ca Click here for our enquiry form: https://form.jotform.com/232009291073045
Cancellation ? How do I arrange changes, special requests, or holiday postponements?
Please kindly contact us to let us know as far in advance as possible. If we cannot gain access to your home or office, or if we have no or less than 3 hours’ notice, we may be obliged to charge the full price. For cancellations less than 6 -8 hours’ notice, we may charge up to half of the fee. The reason for this is we are unable to re-assign the team on such short notice.